Service and support

Regular service visits and support 24/7, 365 days a year ensures maximum operating time

Service agreements

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Any delivery from HS News Systems includes a service agreement where we plan regular service visits. During the visits, a thorough review of all hardware equipment is performed, a report is written and necessary orders and replacements are made. This contributes to maximum system uptime, minimal unnecessary wear and long product lifetime.

Support

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Telephone and email support

To guarantee short response time and quick problem solving, our service personnel are available by phone and email 24/7, 365 days a year.

Email adress: support@hsnews.no

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Remote Access (VPN)

We provide machines and systems with VPN access, allowing us a simple and secure remote connection with each and every one of our systems. For customers, this means quick troubleshooting and problem solving. 

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On-site support

In some cases there may be need for on-site visits to correct errors, and through service offices in Norway, Germany, England and Canada we can ensure available staff with short response time at all time.